Terms & Conditions

Credit Card

We accept Visa and Mastercard. All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars.

If overseas, your credit card provider will convert the amount into your local currency at the current exchange rate plus add any applicable fees or charges.

 

AfterPay

Afterpay allows us to offer you a 'buy now, pay later' option for online purchases through instalment payments.

Please read AfterPay's Terms and Conditions by clicking here. For more information on Partpay for Shoppers please click here.

All Terms & Conditions relating to Afterpay are within the above links. To pay via Partpay select Afterpay as the payment option instead of Credit Card in the checkout process. Richie and Co is not liable for any late payment fees collected by Afterpay. By using Afterpay you enter into an agreement with Afterpay New Zealand.

 

Returns & Exchanges

If you do change your mind we will exchange it for a gift card of equal value. It must be returned back to the store where it was purchased in original condition with all packaging and labels intact, along with proof of purchase (receipt) within 10 days of purchase.

Please note that we do not offer refunds if you have changed your mind.

We can not exchange the following:

  • soap, grooming, beauty and personal care products
  • -earrings
  • -sale items
  • -items not in original condition or packaging
  • -items returned to store 10 days after original purchase

If there is a fault with your item then please contact us as soon as you discover the fault so that we may assess the situation. Either by

  • E hello@richieandco.co.nz
  • P 021 347433

Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed with us first by either email or phone.

Should your order arrive faulty or damaged, please contact us via e-mail hello@richieandco.co.nz within three days of receiving your item, including a photo if the fault is visible (it may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you). If a replacement is available it will be sent out to you at no charge.

Privacy

Your privacy is important to us, so we guarantee that your personal information will not be shared with any third parties If you send us an e-mail we will store your e-mail address and the contents of the e-mail. This information will only be used for the purpose for which you have provided it. When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then her used to notify the winners, or to fulfil promotional obligations.